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Data Protection Policy

Koi baji Privacy Policy: Your Data, Our Responsibility

At koi baji, your privacy is our top priority. Find out exactly how your personal data is collected, used, and kept secure — with complete transparency.

Last updated: January 2026
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Selling data to third parties
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Security Monitoring
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Data Transparency

Our commitment to protecting your data

How koi baji protects your privacy

Strong Encryption
All your data on koi baji is secured with 256-bit SSL encryption. Every transaction and piece of personal information is protected to banking-grade security standards.
Your Data Is Never Sold
Your personal information is never sold to third parties. Only limited data is used for service improvement and legal compliance.
You're in control
You may request to view, correct, or delete your data at any time. You have full control over your personal information.
Secure Data Storage
All data is stored on secure servers. Regular backups and security audits ensure your data remains fully protected.
Active Security Monitoring
Automated security monitoring operates 24/7. Any suspicious activity is detected and blocked in real time.
Full Transparency
You are clearly informed of the purpose for which your data is collected. There is no hidden data collection or use of your information for unrelated purposes.

Table of Contents

Koi baji (koibaji.bet) a trusted online Sports Betting and gaming platform in Bangladesh. This Privacy Policy explains what personal data koi baji collects, why it is collected, and how it is kept secure. By using our platform, you are considered to have agreed to this Privacy Policy. We believe transparency is the foundation of trust — which is why this policy is written in plain, easy-to-understand language for all our users.

1What information we collect

Various types of information are collected when you create an account and use our services on koi baji. A full breakdown of what is collected is outlined below:

Data type Example Collection method
Identity Information Name, date of birth, national ID Registration Form
Contact Information Email address, mobile number, postal address Registration & profile
Financial Information Payment methods, transaction history Payment Gateway
Usage Data Login activity, betting history, game activity Automated systems
Device Information IP address, browser, operating system Automatically Collected

For KYC Verification: A copy of your National ID, passport, or driving licence may be requested to verify your identity. This information is used solely for identity verification and is stored securely.

We only collect information that is necessary to deliver our services and meet our legal obligations. No unnecessary or excessive data is collected.

2How We Use Your Data

Koi baji uses your personal information only for the purposes listed below. Your data is never used for anything else without your consent.

  • Account Management: To create, manage, and secure your koi baji account.
  • Service Delivery: To ensure the smooth operation of betting, gaming, and payment services.
  • Identity Verification: To verify your identity and age as part of the KYC process.
  • Transaction Processing: To process deposits and withdrawals securely.
  • Customer Support: To respond to your complaints, questions, and support requests.
  • Fraud prevention: To detect and prevent illegal activity.
  • Service Improvement: To analyze user experience and improve the platform.
  • Legal Compliance: To meet the requirements of applicable laws and regulatory bodies.
  • Contact: To send you important updates, promotions, and offers (with your consent).

Koi baji never sells your data to advertisers or unrelated third parties. That is our commitment.

3Data Sharing Policy

Koi baji shares user data with third parties only in strictly limited circumstances and under tight controls. The situations where such sharing may occur — and with whom — are clearly outlined below:

Payment Processors
Payment gateways such as bKash, Nagad, and Rocket — used solely to process transactions.
KYC Verification Provider
With licensed verification agencies for identity checks — limited to necessary data only.
Legal Authorities
Where required by law, such as a court order or government directive.
Technology Partners
Platform service providers — bound by strict confidentiality agreements.

Outside of the circumstances described above, your data is never shared with any third party. All partners operate under strict confidentiality agreements and receive only the data needed for their specific function.

4Cookie Policy

Koi baji uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of cookies we use:

  • Essential Cookies: To maintain login sessions and ensure platform security. The platform cannot function without these.
  • Functional Cookies: To remember your preferences and settings — such as language, theme, or login details.
  • Analytics Cookies: To understand how users interact with the site — fully anonymised data.
  • Security Cookies: To detect fraud and keep accounts secure.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to stop working properly.

5Data Retention Period

Koi baji does not retain your data longer than necessary. Retention periods are defined based on data type:

  • Account Information: For the duration of your active account and for 5 years after closure (as required by law).
  • Transaction Records: 7 years from the date of the last transaction (as required by financial regulations).
  • KYC documents: 5 years after account closure.
  • Log Data: 90 days to 1 year (for security purposes).
  • Customer Support Contact: 3 years after resolution.

Once the retention period expires, data is deleted securely and irreversibly.

6Your Privacy Rights

As a koi baji user, you have several important rights over your own data. Here's how to use them:

Right to Access Your Data
You can find out what information we hold about you at any time.
Right to Correct Your Data
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data unless we are legally required to retain it.
Data portability
You can receive a copy of your data in a clear, easily readable format.
Objection to processing
You can opt out of marketing communications or specific uses of your data at any time.
Right to Restrict Processing
In certain cases, you can request that the use of your data be restricted.

To exercise these rights support@koibaji.bet. koi baji will respond to your request within 30 days.

7Children's Privacy

Koi baji strictly does not provide services to anyone under the age of 18. We never knowingly collect personal data from minors.

  • Age verification is carried out at the point of registration.
  • If a minor has registered by mistake, their account will be closed and all associated data deleted as soon as we become aware.
  • If you believe your child has registered on our platform, please contact us immediately at support@koibaji.bet.

8Security Measures

Koi baji uses industry-leading security technology to keep your data safe:

  • SSL/TLS Encryption: All communications are secured with 256-bit encryption.
  • Data Encryption: All stored sensitive data is encrypted.
  • Two-factor authentication: An additional layer of security for account login.
  • Firewall Protection: Advanced firewalls block unauthorized access.
  • Regular Security Audits: Third-party experts conduct regular security audits.
  • Staff Training: All staff receive regular training on data protection.
  • Access control: Only authorised personnel are permitted to access data on a need-to-know basis.

Your Role: While koi baji maintains robust security measures, please keep your password strong, never share it with anyone, and report any suspicious activity to us immediately.

9Changes to the Privacy Policy

Koi baji may update this Privacy Policy from time to time. When changes are made:

  • The date of any change will be noted in the "Last Updated" section at the top of this page.
  • For significant changes, advance notice will be sent to your registered email address.
  • All users will be notified via a banner notice on the main page.
  • Continued use of the platform after any policy update will be considered your acceptance of the revised terms.

We recommend visiting this page regularly to stay informed of any changes.

10Contact Us

For any privacy-related questions, requests, or complaints, please reach out to koi baji. Our dedicated privacy team is always ready to assist you.

Email
support@koibaji.bet
Response time
Up to 30 business days
Live Chat
Active 24/7
Website
koibaji.bet

When submitting a privacy request, please send it from your registered email address with "Privacy Request" in the subject line — this helps us respond faster.

Frequently Asked Questions

No, koi baji never sells your personal information to third parties. Your data is used only on a limited basis for service operations, payment processing, and legal compliance.

Following account closure, transaction records are retained for up to 7 years in accordance with financial regulations. Marketing and other personal data, however, are deleted after the set retention period. To request complete deletion of your data, contact us at support@koibaji.bet.

For certain technical services, data may be processed on secure servers. Regardless of location, strict data protection standards are maintained and all data remains encrypted at all times.

Yes, you can opt out of marketing communications by clicking the "Unsubscribe" link at the bottom of any promotional email, or by sending a request to support@koibaji.bet. Please note that essential account-related emails will continue to be sent.

Yes. In the event of a data breach, we will promptly notify all affected users by email and advise them on the steps to take. Our security team works 24/7 to ensure no compromise occurs.
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Your privacy is protected — get started with complete peace of mind!

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